(Editor's note: This post has been updated to correct a reporting error that suggested this issue was related to a Windows 10 update. The problem is instead related to a Word-specific update.
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Changes are reflected in bold.) It's bad enough that about getting users to upgrade their PCs to Windows 10. These, and Microsoft this week released another update that's wreaking havoc on some versions of Microsoft Word. If you use Word 2016, the latest version of Microsoft's word processing app, and install the company's most recent Windows 10 patch Word update, it wipes out your 'normal' template.
That little file, named normal.dotm, is important because it contains all of your macros, autotext blocks, autocorrect entries, styles and more customization options. If that normal.dotm file gets nuked, all of your tweaks and customizations are erased, and you need to recreate them, which is a major pain for folks who use heavily customized templates. Word still works, but the software reverts to its default settings.
Also on CIO.com: • • • • Microsoft offers recovery option, but no official fix A Microsoft engineer who monitors the official confirmed the problem and suggested a solution. The good news is you can recover your customizations. However, it's a fairly complex process. I won't detail the steps here, but if you hit the link above you'll find more information on the recovery. 'This was not an intentional change and we (the Word product team) are working to understand both the cause as well as what steps customers can take to either avoid or recover from this,' the Microsoft employee wrote. As of Tuesday evening, no official fix for the update has been released.